Poor customer service

Good day, Hope you well. This serves as a complaint. I booked a bus ticket from Jhb to Mthatha at Shoprite and I was told that the bus will depart at 18h30 and I should be at Park Station 30 minutes before, which I actually arrived 40 minutes before, only to be told that the bus will depart at 19h30 and the time reflecting on the ticket was wrong. Your security personnel further said "it is the mistake that Shoprite always does". We had to stand there in such a cold weather and wait for the bus that arrived at 19h40, without any apology or explanation from your drivers. As I was amazed by such a unpleasant customer service, the bus left at 21h00. I had to reschedule my morning meetings that were to take place in Mthatha at 08h30 to start at 09h00. Now I have to make another excuse and reschedule. I am also submitting my tender application which closes at 10h00 and I doubt I will make it. This has cost me so much, really I cant let it go that simple. I had to leave some of my problems which I would have sorted out if the departure time was communicated clearly and in time. I am so not happy with this I'll treatment and poor customer service Prasa (City to City) is rendering to its customers as if we have asked for a free hike. I really need an explanation on this and someone must be brought to book, even Shoprite as per your information.

I am waiting for your urgent response.

Thanking you in advance.