PATHETIC SERVICE - TRANSLUX

Purchased two thickets online on 30 January 2020 for departure Paarl to Bloemfontein on 02 February. On Sunday evening, 01 February, received an sms informing me that "Due to operational difficulties" we have to make alternative arrangements. It resulted in purchasing additional tickets on another bus (these two tickets were for 2 elderly SASSA pensioners who had to use nearly all their money just to get back home.

The phone numbers for Translux do not exist and the emails are not answered. I came into contact with Translux through an alternate way who told me that they couldn't pay me back. Their buses must first be opperational to sell tickets to generate revenue before they can pay me back.

Has been held to a line for over two weeks now by a lady, Christine Jacobs (***) who promises she will refund me the money, but to date has not seen a cent of it no. In the meantime, my account had to be neglected to pay for not being able to get my money back.

Pathetic bus service with even more pathetic feedback and customer service.