Pathetic Service

I am writing to you as there are currently no other means of contacting Translux / City to City as they are once again on strike.

I purchased 7 tickets to KZN on 26 July 2019 when arriving at the station for departure I was then informed that bus services were suspended, I then had to find alternative transport to KZN. The bus service advised me to go to Checkers for my ticket refund, once at Checkers they then told me that only tickets purchased at Checkers would be refunded by them. I find this highly unacceptable and require urgent feedback regarding this matter, I am now out of pocket due to lack of communication from the bus service. If they were aware of the services being suspended why did the bus service then not make contact with me to inform me of the suspension of services and advise me that they would then refund me.