Pathetic inconveniencing service YET AGAIN

This is literally my second time experiencing such appalling service from these guys. Booked online to board the following night, plans changed an hour after booking, called their stupid call centre, took them almost an hour to get hold of snd spoke to a very friendly male consultant who helped moved my ticket to the specified date and time. <br> I was told i needed to pay R36 cancellation fee plus vat to validate the new booking. <br> I went to Durban station and was assisted by a Lady whom ive previously had problems similar to this with, she refused to process my ticket and allow me to pay the 10% plus vat and insisted i call the manager the following morning, putting a note that id be later attended to because i did not have a hard copy of the ticket which i obviously didnt because i booked online. Phoned the manager on Saturday, he wasnt available, tried again on Sunday same story. So i thought because i wasn't in Durban anymore and my sister whom i booked the ticket for was coming back from umtata with this booked ticket, i told her to wait for the bus and pay the R36 with the drivers. <br> got there and was told her ticket had been cancelled and she couldn't board<br> I would like a refund!