Paid for booking online but not on the list

The 27 I booked and pay for a ticket for my mom(pensioner) and son(student) the amount paid was R990 after numerous phone call to confirm booking as the number on Translux website does not exist. I called all the numbers to be given another number when I finally got thru. On the day of departure we discover that they were not on the list and that I have to pay another R1100 in order for them to get on the bus. The host also refuse to give me proof of payment his excuse was due to inspection on the road. I logged a call on my daughters hello peter account and did not receive any response as yet. I fly numerous times with Mango and Kulula also booked my ticket online and never receive any problems at all. Why do translux have this facilities if it does not work at all and you also just have 5 minutes to make an EFT payment. I experience problems online and as their account were link to mine I did a payment to *** *** email: [Email Removed] I'm very disappointed as it was not my first time that this happen last time they left my son in Cape Town and the ticket was paid in full. I would like my refund as soon as possible. Your service sack!!!