Over charging and no service delivery

On 2015/12/15 @ 07:51 i bought an City to city ticket from Translux offices at Durban station for R360 that night i noticed everyone was paying R290 i asked the staff and they said they did not know what is going on system changed at 17h00 this blatant theft and no more. In the bus there was an toilet i asked use it the driver refused and said no city to city passengers may use it i told him i paid R70. more than anyone else the translux price he was very arrogant and unmannered and said i have n problem have the call call centre no and i called them on my own cell phone they said this is nonsense and asked to speak to him at my cost, he was ****** and very abusive i speak Zulu. He then told them its broken then **** , his assistant told me so that call cost me over R100. This is totally unacceptable and i find the companies attitude atrocious therefore i will endeavor to make all aware of this even on F.B.Bus no 5627 registration no LGF382GP and ticket no ***. I cannot tolerate such blatant theft by corporates and such pathetic arrogant , ****** staff.