Not answering their phones

Translux claims to have a 24hour call center service for cancellations,but I've been trying to get hold of them for more than 6 hours.all I want to cancel a ticket I purchased today.im utterly disappointed at the quality of customer service.i just need to cancel my bus and there are not services to do so.so translux stop lying about 24hours because you don't even answer your phone's Ps.angry customer.if the busses are not delayed by hours,then they don't answer their calls