NO service or care for cutomers

I had booked a bus from Bellville to Umtata last Wednesday 08.04.2015 for 09.04.2015 returning 12.04.2015 to attend a funeral of my brother, my father's child. I ended up not going because of the lack of customer care in this company. When I tried to sort the matter out, their 24 hr customer care line was always busy, their offices also opened later than the rest of the bus offices the following morning. On Tuesday morning this week I sent an email of complaint to the customer care and another e-mail address I got on their site for complaints . I didn't get a response although delivered. I re-sent yesterday but still no response and today as well , still nothing. The lack of care is so amazing. Yes they refunded me but I am very disappointed in their lack of customer care and not being able to attend the funeral was heart breaking.