NIGHTMARE START AND ENDING TO HOLIDAY - DO NOT USE THESE PEOPLE AT ANY COST

Bus was late - we were told this is ALWAYS the case. So why not change the departure times to something a bit more realistic and passenger-friendly? We had to be there 30 minutes before the time - WHY WHY WHY? The bus departed 3 hours and 20 minutes after the specified time, which means we waited for nearly four hours. Yet, due to the speeding to catch up on time, we arrived at our destination, only 1 hour late - and it was only a 3 and a half hour journey. We FLEW. Quite terrifying. When we arrived at our first destination, there was a Translux bus stranded due to mechanical failure awaiting another bus to transport those passengers. On the return leg, our bus was fortunately only 30 minutes late - jackpot! It had apparently broken down on the way. It crawled along at times, especially on the uphills, and then we broke down altogether about 50 minutes from our destination. We sat and waited for more than 2 hours before we were able to glean the information that we can expect a delay of around 5 to 6 hours, they were not sure, as a mechanic was on the way from Cape Town - 2 and a half hours' drive away. A bus that was supposed to pick us up flew past as the manager at the control centre 'became busy' and forgot to request the driver to stop and collect us. The bus was stinking of urine, extremely hot, no ventilation or lighting, no communication with passengers. We had to ask the person meeting us at the other end to come and collect us as we had no idea of whether the bus would move during the night at all. It was impossible to raise anyone at the call centre. THIS IS A NIGHTMARE BUS SERVICE. DO NOT USE THEM, UNLESS YOU ARE A TOTAL MASOCHIST. The only reason I am giving this company a business rating of 1 is that there is no option for zero. But that is the official rating, please take note.