NAMES NOT ON THE LIST OF TRAVELLERS

I Booked and pay for 2 tickets for my mom(pensioner) and son(student) on the 27th of February at 13:04:41 I called the call center to confirm payment as I had a incident with Translux before. Addonis called the call center that confirm that my mom and sons name does not appear on the list, in order for them to board the bus I much pay another R1100 and go to the nearest Translux office which is in Johannesburg to get a refund. Online booking is suppose to make your life easier not more difficult. At first I struggle to get access to the website and called numerous time but the number on their website has change to make a booking. I am so disgusted with the service I receive from Translux and will never in my life make use of their services again. The booking *** paid on the 27 Feb 2016 and another R1100 in order for my mother and son to get access to the bus. I requested a receipt and was told that they count provide me with a receipt due to inspection on the road. The confirmation email was sent to [Email Removed] account number ***. This incident courses friction between my husband and me due to the fact that I made a booking on translux once again.