My Sad Experience with Translux City to City.

I booked a translux City to City ticket departig at 18:30 from Cape Town to Port Shepstone (KZN). I arrived early at the Cape Town Station at 17:45 and went straight to the City to City information desk to ask if the bus had arrived thinking that the buses arrive earlier. And I was told by one of the employees there that after 18:00 my bus should be here and I should go wait for it. One delayed bus came that was supposed to pick up 17:30 passengers came and I specifically asked the bus driver if he was going to Port Shepstone to make sure I am not lost and he said no he is heading to Mthatha (Eastern Cape). Thereafter another bus came and I asked that driver if he was the bus I was waiting for going to Port Shepstone and he asked to see my ticket and said no I shouldn't worry my bus is on its way, he is travelling to Port Elizabeth and East London. At about 18:50 I go to the City to City information desk to ask what's is the reason for the delay and the gentleman there said my bus had left already and I should go to Bellville to catch it using a cab. I ask but how does it leave when I have been there the whole time even asking two drivers who said they are going to different places and one of them even assured me that my bus is on its way. I proceded to ask if he can call the drivers or his head office to find out what's going on and he said he doesn't have their numbers and he is about to leave and close the office. He even closed the office door on me, I am still shocked at the level of unkindness his service was towards me as a customer. I stood at the Cape Town Station till 22:30 hoping that a bus will come and it did not. I waited to the point that other buses were doing their drop offs. I am deeply saddened by Translux City to City and the manner in which they treat their customers. I kindly advise them to fix firstly their service and communicate with their customers in time. As much as I understand they are a business and they have money to make. But right now you took my money, you treat your customer poorly. You don't care about the safety of your passengers. Your employees could be less bothered. I'm glad I am safe and sound.