Lost luggage due to drivers negligence

My luggage was ****** from the bus at the bus stop due to the driver's negligence. He opened one side to offload customers luggage and left the other side unlocked and u attended. ******* opened and ran off with two bags. We opened a case with the driver and also went to the depot to do paperwork but up until now, I have not been compensated. All their number are not in service, no replies on e mails and the lady at the depot in the Western Cape told me it's off their hands now, she only submits paperwork. I must follow it up. Why do I have to suffer when it's the company at fault? I lost everything of mine and mind you I was deploying in two days and had to buy things I already had. So disappointing and unacceptable