lost goods

on the 16 of August 2015 o was relocating from port Elizabeth to durban when I got to durban station all my luggage was gone. and the second driver of the bus responsible for watching the luggage wasn't there to check which was being taken or not. I spoke to the manager there and he sent an email to jouburg and there was no response. i asked for the emailing address for jouburg and the phone number of their head office, I spoke to a man named Lwando Norman and he said his gonna get back to me and he never did. I then went back to their offices in durban station and they gave me an e-mail address to e-mail a Christine, she then rep**** that they don't feel liable for my loss. but here I am I lost all my goods all my clothes and school books in their bus, then they say they are not liable. What was the whole point of them taking my luggage from me and putting stickers if they won't be liable for it.