Lost all my money

<p>I booked on sunday 13:00. For a bus ticket from welkom to midrand and a return ticket. The conformation email did not came through but the Eft payment went through so i phoned to ask for the email and my name could not be found on the system. I asked if i could send proof of payment and they said they cant accept proof of payment without my reference number, but my reference number is obviously on the email i never got. They told me that I have to book and pay again and that they cannot refund me first because the proof of payment will not be proof without a reference number. I do understand it but wgat now? I loose the R420 because they did not email me my ticket and my detail can't be found on the system</p>