LOSS OF LUGGAGE

30th June: Upon departing a bus at Joburg Park Station via Translux from Bloemfontein, I find that my bag with all my clothing in it was gone, the bus operators let someone take my bag without checking if their luggage sticker number matches the sticker number on the bag. I contacted Translux offices thereafter on the day and after a lot of dodging and weaving, i was contacted via an employee of the Passenger Rail Agency of South Africa (Prasa) and I then sent her an email of the contents of the bag and a description of the bag as she requested. A week later she replies to me via email with an attached letter that basically told me that they, as Autopax, are not responsible for the incident. I would honestly understand a bit more if my bag got lost via an honest mistake by someone, but it wasn't. The bus operator allowed someone take a bag off the bus which did not belong to them, other carrier services such as Intercape and Greyhound simply check whether a passenger's luggage sticker matches the sticker on bag they claim is theirs, if they match, they get the bag, its that simple. I don't understand how I can be told that Translux does not accept the fact that they lost it.