MD
Mahluleli D
1 reviews | Active since Aug 2015
17 Aug 2015, 16:02
LEAVING PASSENGERS HALFWAY
The Translux bus that was travelling on the 16 August at 08:00 AM from Durban to Pretoria left myself and other two passengers at Montrose, Leaving with our luggage and not even considering how we are going to get to our destinations after leaving us. They were very rude because we were still buying food and we were just two minutes late. The bus was only there for exactly 15 minutes and left afterwards. I want to be compensated for this, I am really not happy with the service I received.
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Replies (1)
Translux/City To City's replyOfficial
18 Aug 2015, 08:53Hello Mthokwana,
Good day
On behalf of Autopax, trading as Translux and City-to-City, I wish to express an apology for any inconvenience caused to you as a result of the unfortunate incident.
Kindly note the following:
>All our buses are scheduled for 15 minutes in every refreshment stops
> it is the passengers responsibility to inform the driver or hostess that they will be delayed.
>Regrettably Autopax can not compensate for the incident, however sincerely hope this incident does not deter you from utilising our services again.
Regards
THANDIWE SHINGANGE
AUTOPAX: CLIENT SERVICES
TEL: ***
FAX: ***
Good day
On behalf of Autopax, trading as Translux and City-to-City, I wish to express an apology for any inconvenience caused to you as a result of the unfortunate incident.
Kindly note the following:
>All our buses are scheduled for 15 minutes in every refreshment stops
> it is the passengers responsibility to inform the driver or hostess that they will be delayed.
>Regrettably Autopax can not compensate for the incident, however sincerely hope this incident does not deter you from utilising our services again.
Regards
THANDIWE SHINGANGE
AUTOPAX: CLIENT SERVICES
TEL: ***
FAX: ***
Translux/City To City's reply18 Aug 2015, 08:53
Official
Hello Mthokwana,
Good day
On behalf of Autopax, trading as Translux and City-to-City, I wish to express an apology for any inconvenience caused to you as a result of the unfortunate incident.
Kindly note the following:
>All our buses are scheduled for 15 minutes in every refreshment stops
> it is the passengers responsibility to inform the driver or hostess that they will be delayed.
>Regrettably Autopax can not compensate for the incident, however sincerely hope this incident does not deter you from utilising our services again.
Regards
THANDIWE SHINGANGE
AUTOPAX: CLIENT SERVICES
TEL: ***
FAX: ***
Good day
On behalf of Autopax, trading as Translux and City-to-City, I wish to express an apology for any inconvenience caused to you as a result of the unfortunate incident.
Kindly note the following:
>All our buses are scheduled for 15 minutes in every refreshment stops
> it is the passengers responsibility to inform the driver or hostess that they will be delayed.
>Regrettably Autopax can not compensate for the incident, however sincerely hope this incident does not deter you from utilising our services again.
Regards
THANDIWE SHINGANGE
AUTOPAX: CLIENT SERVICES
TEL: ***
FAX: ***