Late arrival

Todat (02 January 2016), at 17:30, I recieved a call from City to City's call centre on behalf of the bus not arriving at the pickup point at Shell Ulta City in Mosselbay. The initial pickup time was 16:45, but had been delayed by either a breakdown or bus driver forgot to pass the pickup point (no specific details were given at any point). They said that the bus would arrive at at a delayed time of 21:00, but it is now 22:15, which makes it about five hours later from the initial pickup time and no sign of the bus as of yet. Call centre has closed already. It is inconvenient and unacceptable for eveyone waiting at the pickup point.