Lack of ablution facilities on Translux bus to Thohoyandou and also to Pretoria

Highly dissapointed about Translux i should have taken another bus but i opted for Translux since i thought of the ablution facilities as i am travelling with kids. On the 2nd Oct 2022 took a bus from Bosman to Thohoyandou no toilets. On the 8 Oct 2022 took the bus from Sibasa to Bosman still no toilets. Why as customers we are not informed that such services wont be rendered. I personally i have paid for all the service but i did not get that service. It is so stressing when travelling such a long distance with kids and they are no toilets.