Incorrect service sold

My dad booked a single bus ticket from Johannesburg to Polokwane at the Polokwane Translux office. They had issued him a ticket confirming the departure on the 7th of April 2015 at 12H00. He had also got a reminder SMS:<br> <br> PNR:RNQ460/*** FOR 2 PAX, DEPT: JNB(2015/04/07,12:00) ARR: PTG(2015/04/07,17:10) IS PAID, R500.00<br> <br> Based on this confirmation we had made plans around this. Upon arrival at the Translux offices at Johannesburg Park Station he was told that the service he had booked was no longer running. <br> <br> This is totally unacceptable as the following inconvenience was experienced:<br> I had taken time off work to drop them off.<br> We had to pay R12 for parking. <br> We had to pay the luggage porter to take the bags in and out of park station. <br> We had to cancel with the person that had made arrangements to fetch them at the Polokwane station.<br> The wasted trip to and from Johannesburg Park Station.<br> <br> We are all long time customers of Translux and are very disappointed at the terrible service which has been progressiveley on the decline. The waiting lounge at Johannesburg Park Station is in a terrible condition and so is the enquiries desk.