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Thavan M

1 reviews | Active since Oct 2011

29 Jan 2018, 13:22

Incorrect E-ticket info and Call centre agent did not want to sort out

I booked a ticket from PE to CT for Thursday 01 Feb leaving 7am and arriving 5:15pm. I received an SMS with correct departure and arrival BUT the Website Reservation Receipt i printed states that the departure is Wednesday 31 January 7am and arrival Thursday 01 at 5:15pm. I called PE, Durban and 086 numbers but was was cut off. After many attempts i reached the 086 number and the African gent told me that "the website does not work' and i have to "go into the offices" to get the ticket. The departure details he read out was correct on the system so the Webticket system is faulty. The agent refused to send me e-mail confirmation or a new ticket and cut the call. This is the first time Im using Translux as i use Intercape, preferably Sleepliner. I dread to think of the service on the trip as i am taking my sister along.....i regret my choice !!!

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Replies (2)
TM
Thavan M's update29 Jan 2018, 16:01
Reviewer Update
I called many times again until 4pm. Got an answer once by the same soft spoken African gentleman. When i asked him his name, he said something like "Sido". I asked him to speak louder but the call was cut off. IS THIS AN ATTEMPT TO INCREASE THE NUMBER OF CALLS BEING ANSWERED? My sister also called and was cut off. If productivity is being monitored this way then the client is suffering !
TM
Thavan M's update29 Jan 2018, 16:56
Reviewer Update
At 4:15pm, i got hold of KENSANI on the 086 no...what a breadth of fresh air ! She e-mailed me the ticket confirmation so this saved me a trip to Translux ...with my credit card (my sister went there but they needed my CCard to give out info)