I wish I could give it no stars. Shxty service

I bought 2 CITY TO CITY tickets on Sunday the 10th April from Cape Town to Port Elizabeth . We were supposed to depart 06h00 am ! And arrive 5h30pm the same day. The bus was late and we were told the bus was running late due to cleaning… and we were told they are still coming . An hour later a TRANSLUX bus came and we weren’t informed that we should get on that bus however a lady asked the Translux driver if the bus was going to Port Elizabeth. The driver wasn’t sure as well but we asked the other driver and then he told us yes. so we climbed on the bus at 7:46am .

Not long after that the bus had stopped at 9:34. And no one knew what was going on…. There was told the bus has broken down and we had to wait for the mechanic. We had to wait in the heat… we were standing beside the road. Then we started driving again at 12 side then stopped again at 1 there was told we had to pump water in the watertank. Then we drove to the nearest Garage (petrol station) because the bus was faulty. Hours gone by and we asked the driver what was happening and why we stopped?? At that time we were in Heidelberg (3hours away from Cape Town) The driver then informed us that we have to wait for the mechanic to come through from Cape Town…. And that the mechanic is on his way already… that time it was 2h00pm. We were waiting for the mechanic and he was taking hours … In that hours all the people in the bus bought extra food..for themselves and wasted unnecessary money on food and drinks. The mechanic only came at 10 side (8hours later) and the problem on the bus was minor cause it only took the mechanic less than20minutes to fix the issue. We were on the road again at 11pm and we arrived in Port Elizabeth at 3h00am on Monday the 11th April. I was so disappointed and unsatisfied for I didn’t even have money to buy me food or drinks…. I budgeted on the trip but because of the difficulties I had to use my uber money (that I was going to use in Port Elizabeth to uber home) I had to use that money for food and drink and There was a time I ran out of money to buy food and drink . We all know how pricey petrol stations are… and when I arrived in PORT ELIZABETH at 3am I didn’t even have uber money…. And we couldn’t take uber for the uber people only starts at 5 to6 am in the morning. I had to call my uncle to come pick me and my boyfriend up from the bus station. I wish I can get my money back!!! I’ll rather pay For another bus company double the price before I climb on a Translux again.

Im very disappointed and I feel like All the people on the bus deserves a refund for all the unnecessary money we spent on food and drinks.