I have never been this inconvenienced in my life

On 02 December 2015 , I contacted the Translux reservations number ***to book a bus for the 10th of December 2015. The consultant ( N Macheke) confirmed the availability of seats and gave me a reference number TUS394. He further informed me to make pay for the booking by no later than 04 December 2015 ( calls were recorded ) and provided the banking details. <br> <br> On 04 December 2015 , before processing payment I spoke to T Mofedi who told me that the seats are still available and that I should proceed with the payment. I deposited the money for the seats ( R880-00) on 04 December 2015. By 08:50 in the morning I emailed proof of payment to [Email Removed] On the email I requested T Mofedi to confirm the booking and the departure dates and time. I did not receive feedback from T Mofedi.<br> <br> This morning I learnt that no booking was processed and that no seats are available. It will therefore be impossible to do the booking. When I asked for my money to be refunded , I was told by the complaints department that I will receive my money after 20 January 2015.<br> <br> This is unacceptable , I demand my refund immediately. How do I make alternative travelling arrangements