Horror expirience for the 35 who expirienced it

Horror of my Life Thanks to Your company. i am no person that usually complains or would take any company to the papers or social media as in most cases its the ground staff or Individual that would be a rotten potato but with Regards to Translux/City to City management are all Dogs with no sympathy even for the safety of your Staff at least all those that where working this shift.I was suppose to be travelling 01/10/17 from Johannesburg to PE i booked translux online and was suppose to print a ticket in Park station before going to the bus.My bus was due to depart 16:45 as i was standing in a Q apparently when i decided to go check my bus and left my girlfriend on the line one translux was driving off and one was pulling in i asked one of the gentlement who where wearing Orlando Pirate tracksuit who clearly worked there as he was directing everyone and checking tickets i asked which bus is going to PE and he showed me the one that had just parked apparently that was a wrong one mine had just left because they realized that i was not supposed to be in Q when you had already booked you just ask for your ticket to be printed they said they will make sure i get in to any bus going to PE because it was not entirely my fault so i agreed to take any Bus available. As i needed a ride home not knowing the Horror i was about to get into.

A City to City bus arrived going to PE i was instructed to climb into that one. All was well just about 50km to Bloemfontein the driver stopped called and told the managers that the is a problem with the bus i don't know what response he received but thats what he told us but he continue to drive just to get to Bloemfontein unfortunately that was not to be as the Buses V belts snapped and it broke down about 15 km before Bloem the time was just past 11pm the driver stood up asked for our attention and told us that the bus has broken down and continued to tell us that he asked for help when he stopped earlier he does not know when help will come he will sleep meanwhile till help arrives. We where all fine with that as we thought it would just be for a couple of minutes at least an hour as it was only Belts that snapped.Buses came and past and took only passengers that are going to Bloem till the was only 35 of us left going to Gramstown and PE. we waited 1,2,3,4,5, hours no information on what is going on we called the call centre still no help even the contact details on the website of Mpho and Teborho no one answered we waited for 5hours in the middle of no where surrounded by trees just past 5 am a Translux bus going to Bloem was going past we forced everyone in just to get to bloem offices. When we got to bloem we where told we wud continue our jouney with that bus to PE and we did just that a car was sent to go pick up our driver as they were to continue the journey with us we left Bloem past 6 to 7am to expirence another brakedown in queenstown at 12 due to brake failure this time thanks to the Drivers who noticed that as we where going to take the route via Fort Beaufort the wud be sharp turns and we wud be going down a mountain. We waited for the station Manager of Queenstown Translux offices for 1,2,3,4 hours which the Teller kept on lying to us saying the manager says he is 45 minutes away apparently that was 4hours and the he arrived with a bus he organised for us and some group that was going to Cape town.we where Delayed for 9hours due to your 2 bus breakdowns no one cared about 35 clients who suffered that experience no apology no refreshments no phone calls offered to make arrangements as everyone that was going to be arriving to their Destination what ever they where going to wud be 9 hours late two mothers with Kids where dropped off in gramstown at 8pm with no transport ,empty stomachs and no apology what so ever. One student missed his Exam another passenger missed her interview. The 35 clients that Experienced Your Horror wishes with the same heart inlcuding me that Translux and City to City may be Suspended their License and never operate any Further as what you as a company put us through is Unacceptable and is wrong in everyway you may Call it.