Horrifying City to City experience

I would never even in my worst dream use City to City again. i would never recommend it ever. I though it was a company with class but I was totally wrong. I bought 2 tickets to the Eastern Cape. I got to park station @ 14h00 and waited for my 17:30 bus around 17:00 a guy came and told everyone to be ready. At 17:30 there was no sign of the bus I went to inquire at the gate no-one knew anything and at 18:00 some guy with so much attitude came and told us that the drivers are on strike and we should go back as there is nothing they can about it. so much disrespect from this company. So I was expected to go back home with 2 kids and 4 big bags how inconveniencing. To think that I actually Taxified from Tembisa to Park station. I was traveling with my 7 year old son and my 1 year old niece. When I asked what was supposed to happen this guy had the guts to say I am annoying him. And if you want you refund you can go to any City to City outlet or you can come back tomorrow maybe the issue would've been resolved as apparently the CEO of PRASA was busy negotiating with the unpaid drivers.

I was so inconvenience as I had to be in Eastern Cape ASAP I ended up using taxis where I had to pay R600 for me and R600 for my son and R50 for each bag so for a trip taht was supposed to be R590 I had to spend R1400 I did not plan for. And they could say was you'll get your refund. It was saddening to hear other people talk about how a few months ago they went through the same thing, trust had I known I would have used GreyHound or any other bus.

I though this was a decent company but I guess it is just a fly by night company that plays with people. Even the taxi industry is more decent because when they have strikes the make arrangements with other taxi associations to take people but such a big company failed to arrange for people to get where they supposed to. they did not even have the decency to send communication at least in the morning before we went to park station.

For them to say they will just refund, that is total disrespect. I still need to use more money to get to their outlet. They were quick to send an sms to say thank you for booking but they have horrible customer service. CITY TO CITY SHOULD ATLEAST BE HELL TO HELL.