horrible service and bad staff attitude

I bought a bus ticket on the 11/07/2015 to nelspruit. I was suppose to board the bust at 11:20 in witbank train station...to my surprise the bus did not exist. I called the call centre the phone was answered by a very rude tsonga guy...he just told me to catch a taxi to nelspruit and get my refund there because there is nothing he can do about it...and then he hanged up the phone in my ear, and he never gave me directions nothing. I was so devastated because I never expected such a service from a big company like that. Your service is horrible I'm telling you. Something should be done about it. I went to nelspruit to collect my refund, oh my God..the guy with the surname of Nkosi was even worse. How do you train your employees, no greetings ,nothing. He never said anything to me, instead he was using signs to communicate with me. I thought maybe he cannot speak, but after I heard him talking to his colleague. City to city service is pathetic, you don't respect your customers, nor their time. Your service sucks big time.. Please take action before is too late.