Horrible experience with booking

<p>We booked two tickets from Worcester to Pretoria on 22 October 2016 and paid over the money for 2 tickets. On my enquiry late November when I will receive the ticket confirmation, nobody at Prasa could find the payment. Another booking was made for me for 17th and not 18th as the oringinal which they could not trace. Then when the payment was found, I had to pay in another R180 because the tickets was more expensive than in October. I first wanted to get clarification on why this happened, but on the 8 December I paid the difference in amount, seeing that the tickets was very important and I could not get my money back to book with another bus company. After another 1h of enquries and another sms stating that I know owe them more money, I flipped and said that it is not my fault they cannot trace proof of payments. I am stilll holding on to the promise given that this will indeed be sorted out. If I knew what I know now, I would never have used the Translux booking, but kept with Intercape which I booked before without a hazzle. Very poor service.</p>