Horrible Experience

Terrible service and cannot be trusted. They don't follow their own policies.They don't mind leaving passengers stranded. Bought a return 2 tickets ( ticket number *** / *** ) and when I wanted to travel back from Giyani to Pretoria there was no bus. I arrived at station an hour before the depart time as indicated on my ticket but the bus was gone and their office closed. Imagine having no alternative as we have returned tickets since their office closed. After we managed to get back to Pretoria, we went to Bosman offices to lunch a complaint on the 6th Sept and we was told to come back on the 7th to see the manager. We went back on the 7th and still no manager and Karabo gave us ensurity that a complaint has been logged and they will respond in 4 - 5 days. We waited for the call until I went back today the 14th only to be told their system is offline. Eddie ( manager?) Still can't make a decision and I was told to come back tomorrow the 15th September. I really don't wish for anyone to experience this kind of service. Its very unfair for a big company like City to City to treat clients this way. I demand all my refunds and all the monies I used to go up and down trying to resolve this and they not helping. I am expecting a call from senior Management or to make themselves available when I go back tomorrow. If you want peace of mind Avoid traveling with Translux / City to City