HORRIBLE

On the 29th of August my family and I bought 5 tickets from City to City office at Queenstown, from Queenstown to Cape town departing at 20:15, we bought the tickets around 14:00 in the afternoon and we waited until the bus arrived at 20:00, everyone got into the bus and we were the last 5 to get, my Aunt got a seat and when we were about to get in we were told the bus is full, which was a shock to us, we were told to get back outside then the driver told us that there's no space for the 4 of us, asked how is that possible coz we paid for the ticket, he said to me he's trying to do us a FAVOUR we didn't pay to him we are complaining to the wrong person, seeing that it was late and we have been waiting the whole day I apologized to the driver and he said he's ask the passangers that are travelling with children to put their children on their laps so that we can get space, he went inside the bus and came back showed where to sit, the two of us had to sit where the other drivers that are realivers sit and others were sitted at the back. It was horrific experience and they way we were addressed was unpleasant and upsetting, as if the whole situation was our fault

He showed us tickets, some were clearly written by pen and other tickets were pritted from the Computer like ours. I've been trying to call the numbers that are provide on tickets but there's no answer from both numbers