Highly unsatisfied customer

City to City has no regard for their customers. My ***friend and I booked a bus from Port Elizabeth to Durban at 17:45 yesterday after waiting 2hours we were told that the bus broke down and we were not advised when the next bus will be coming. The said part is that the Port Elizabeth Station doesn't have any shelter where passengers can wait and sitting there with your luggage means that you will be exposed to the homeless/ Nyaope ***s to do God knows what to you.

I was on the phone with the call centre agents since 08:00 this morning and at no point in our conversations did they tell us what time the next bus is departing all they could say was "the bus is on the way" at 08:18 I was told that the bus is already on the freeway leaving for Durban. How does the bus leave paying passengers behind? without any form of communication?. This is the second time this is happening to me. It happened on the 03January this year, I slept at the bus stop and in the morning I decided to go home because there was no communication. when I got home I was told that the bus will depart in 30 minutes. Imagine I had to rush back to the bus stop. City to city is the worse bus ever, they must just close the company down instead of this circus they are running.