Fals timing and bad service

boaught a ticket as shopright for city to city busses then my ticket says i must bet at the bus stasion at 12:10 then the bus came ariveded a few minuts late not a probleme but then only to find thay said no the i need to get on left at 10:00 i must take the later bus that goes to another arivel destenasion then i asked so how must i get home then because its far away and this is your mistake not mine thay said they dont care its my problem so i got on the buss and it stinks so bad of pee bad higene and bad costemer service will never refere them to eny of my friends of eny one els and i will take this further with my attorneys because i had to pay extra fees fot the next bus and there rasial remarks made towards me