Extremely unhappy with Trans(Fail)Lux
Where do I even start with these people, they're so useless. I definitely booked online for the 2nd of January, but when getting my actual ticket in person the next morning I didn't even notice or they didn't point out that it was booked for the 1st of January in the morning, who the hell travels on New Years Day? I knew I was going to relax on the 1st after a night of some drinks and music, and a braai, so I booked for the second.
I got the SMS but didn't pay attention to it because their schedule said the bus was leaving my departure point on the 2nd, their schedule, but for some reason the ticket said the 1st, so now I run the chance of forfeiting over R500.00 of my hard earned money, because they had a misaligned schedule... I'm really not happy with this and will be taking it up with their highest management to get my money refunded, why does my ticket say booked for the 1st of Jan 2019, when your schedule says that bus is leaving on the 1st of Jan from Durban and only arriving on the morning of the 2nd, with EXACTLY THE SAME SERVICE NUMBER FOR THE DATE OF THE SECOND. I now had to spend more money on ANOTHER BUS TICKET, I'm really unhappy with you people and your service, the bus had "mechanical issues" before leaving Cape Town, so that took an hour to fix so eventually the bus arrives at Bellville at 08:30 when it was originally scheduled to leave at 06:55 / 07:00, the trip was supposed to take 8-9 hours but in essence it actually took 12 hours, we stopped in Stikland for nothing, for around 30 minutes. I'm really unhappy with these people, stay away from them. The bus was filthy, my seat I was sitting in was just taken by these two people when I got off at a stop.
Your miscommunication/schedule management is utterly f**king horrible to say the least, at least there was a stinking toilet I could use, no soap to wash my hands with either, a very laissez-faire system you have going, if you're considering using these people, STAY AWAY. If you book a RETURN trip, DON'T!
If you need to travel, book a single ticket, make a note of the date. These people didn't let me download my ticket after I booked and PAID over R1000+ for it! The woman that probably punched in my ticket information got the date wrong, put in the 1st and not the 2nd, and there was no booking confirmation to my email, no dates, NOTHING!!!