DUE TO CALLS NOT BE ANSWERED I LOST MONEY

VERY BAD SERVICE FROM CITY TO CITY AS I BOOKED A BUS TICKET AT SHOPRITE MOUNT EDGECOMBE AND THE BUS HAD TO LEAVE CAPE TOWN AT 17:40PM 09/10/2015 AND TO DEPART 20:30PM 10/10/2015.<br> <br> I TRIED CALLING THE NUMBERS PROVIDED FROM CITY TO CITY ***/***<br> <br> YET THERE WAS NO ANSWER FROM 16:45PM 09/10/2015 I TRIED CONTINUALLY AND UP UNTILL 8:30AM 10/10/2015.<br> <br> I NEED TO KNOW WHAT STEPS TO TAKE SO I CAN GET MY MONEY BACK FROM CITY TO CITY.