Dissatisfied with my road trip

I'm a university student. I am traveling from Durban to KWT. The bus driver has attitude with the passengers boarding the bus. I travel with translux approx six times a year with minimum of four times in a year. Since 2012 the bus has been stopping at Kokstad garage for fifteen minutes. We as passengers were not made aware of that. Further to that the drivers did not tel us that they don't stop ther anymore. They don't even let us know when they stopping and for how long. They are horses with blinkers. They only focus on driving and they told us straight in our face that they will leav us on the road and did not have communication skills and people skills. They should be taxi drivers not bus drivers with this kind of attitude. I hope you guys reprimand your drivers because I am not the only one who has had discomfort in this journey. Simply dissatisfied customer. I wouldn't mind switching to another bus company if things are going to be like this.. These old drivers think they own the bus while these young guys are keen on their job..