Disrespectful display of customer service

<p>I arrived for my bus and upon giving my identification to the gentleman to find my details i was advised that my booking had not been made.</p> <p>I told him that this was not the first time this has happened where I make a payment, my booking was not reflected and I had to purchase another ticket on the day and request a refund thereafter. The gentleman arrogantly and condescendingly preceded to inform me of my inability to learn from this ("what I get from what to are saying is that you didn't learn from that") I am baffled by this display of complete disrespect.</p> <p>It's disappointing because commuters such as myself will continue to be treated this way purely because of the sheer number of people that are in need of your service and have to 'accept' it because we have no other means.</p> <p> </p>