Disgusting Service

On the 19th Dec my elderly father and 2 minor children came from PE to Cpt. The bus was delayed 3 hours! Passengers were changed over to City to City. We paid for toilet facilities on the bus, an assistant and aircon but got nothing! It was so hot in the bus my youngest daughter got heatstroke and started throughing up in the bus!!! Not even at the stop did the driver offer to help!!! You pay for a service you don't get... that is misrepresentation and *****!!! I tried the whole day to phone every number on the Internet... sometimes I was lucky that they would answer but then put the phone down. I drove down to Translux and only when I videod them did they talk to me. I am going public with this video. My Dad's trip back last night was even worse! He was suppose to leave 18:30 but only left 23:00!!! NO FEEDBACK WAS GIVEN DURING THIS TIME EXCEPT AT 22:15 when the man on duty said no bus was coming tonight. No arrangements were made to make them comfortable, supply with refreshments, apologies nothing! The excuse given was they had to change tyres!!! Again ansolute no answer on any tel no!!!! Eventually I drove the hour back to the depot. As a woman it was not safe but I could not bear the thought of leaving my elderly dad in those steel hard chairs for the night. As I turned into town the bus pulled in and I had to turn around!!!! I commented on Translux FB on the 19th Dec allready. This is the most appalling service ever and do not deserve to be open!