Disgusting and Poor Service from the bus driver

<p>This complaint is in regards to the City to City bus I took, the 18th of June 2017 at 18:30 from Port Elizabeth to Cape Town. </p> <p> </p> <p>I'm highly disgusted and disappointed in the pathetic service I received from one of the bus drivers(not just even me but one of the other passengers as well).</p> <p> </p> <p>The website claims that the staff are friendly, but he was very unprofessional and rude. There was minimum space available on the bus and I wanted to sit next to my partner, so we went to go sit at the back seat, where there were blankets on the 5 seats(apparently the other bus drivers blankets) The one driver came and advised us to either move to other seats or to get off from the bus because his colleague is tired and wants to go sleep. I politely just ask for a seat where we can sit together and he offensively said that I shouldn't still be picky. And to top it all, the bus had a disgusting smell and ****roaches crawling all over. </p> <p> </p> <p>I refuse to just leave things like that, paying that amount of money to be treated the way I was. I'm really disappointed in the way he handled the situation and for that I'll never travel with City to City again or believe any source of adverti*****t they divulge to attract other long distance travelers. I firmly won't advise anyone to travel with them. </p> <p> </p> <p>To top it all, an agent responded to my email I sent to them, asking my reference number, witch I sent the same day, and yet still today no one got back to me. I firmly believe city to city should close their doors, even the agents at their call center is of no help. </p> <p> </p> <p>Bus number 4896P</p> <p>Bus number plate ZFD855 GP</p>