Disgusting

If I could give you a 0 I would... This was my written complaint to them. We booked a ticket for a student that went to study in JHB, she was leaving Nelspruit on the 30th January on the 12:10 bus from Promenade centre, we had to buy her ticket at Computicket on the Friday because YOU had a problem with online purchases and according to YOUR website we could buy from them. We did that online and paid the R240.00 via EFT, got the e-mail and ref number B5B1BQ3X, it confirmed all the details on there even the payment, we printed it and gave it to her to get the bus on Sunday, 1 hour AFTER the bus left, she phoned to confirm that they were threatening to drop her on the side of the road because she didn't pay for her ticket. They then proceeded to take her to the Ngodwana police station and there the police officer phoned Computicket and they confirmed that the ticket was paid for (thank goodness someone was doing their job and using their brain), she then took the bus which took forever, it never dropped her at the bus station in JHB, she got dropped off in PTA at 22:00 that night which was not her destination or time of arrival, she was meant to be in JHB at 16:30 already, this young girl has been traumatized by this experience and this is unacceptable!!!! I want to know why didn't they check the tickets when the people were getting in to the bus to start with and why don't you have competent people in your buses that can read!!! We want a refund of her money by the end of the week, payment can be made to the same account where it was deducted from. Please note that we will also be sending this complaint to Computicket as they should know of this.

TODAY, we get a pre drafted letter that says "we apologize for inconvenience suffered and hope we will use their services again"