day light *******

<p>I am so disgusted and disappointed about translux service.i booked a ticket for my son and then he postponed his journey I went there to cancel the ticket then they said I can only extent it. The consultant never explained to me in detail that in future I won't get my money back if I cancel. The other day I went to cancel cause we no longer need the ticket, guess what, I couldn't get my money back and the consultant was rude. Mind you I went the day before to the offices and there was no one to help me. Yes it stinks, office is open but no consultant then I had to go back. I went back 5:25 pm they were already closed but office hours are until 6:00........and when I called the customer service to complain about it the lady said she is not in Queenstown so she can't say if . it's true....disgracefull and lazy people that are working for translux .i will never, ever recommend any of my family to us their buses </p>