Complaint Regarding Translux Lack of Online Cancellation Procedure and Unresponsive Contacts

I am writing to express my dissatisfaction and to file a complaint regarding the cancellation process for Translux Autopax Passenger Services.

I recently purchased return tickets with the following details:

Ticket REF No: ***2 - Global REF No: ***

Departure from Midrand on Sat, 03-Feb-2024, at 09:30 Return from Louis Trichardt (Makhado) on Sun, 04-Feb-2024, at 09:30 Total cost: R340 Ticket REF No: ***3 - Global REF No: ***

Departure from Louis Trichardt (Makhado) on Sat, 03-Feb-2024, at 09:30 Return from Midrand on Sun, 04-Feb-2024, at 09:30 Total cost: R340 Unfortunately, due to unforeseen circumstances, I need to cancel these tickets. However, I have encountered significant challenges in attempting to do so. Translux Autopax does not seem to have an online cancellation procedure, and the provided email addresses, *** and ***, are not working.

Additionally, the phone number *** provided for customer support is also not operational, making it impossible to reach anyone for assistance within the 48-hour deadline for cancellations.

I am deeply concerned about the lack of responsiveness and the absence of a clear online cancellation process, which has left me unable to cancel my tickets within the specified timeframe. I would appreciate your assistance in escalating this matter to Translux Autopax Passenger Services, urging them to address these issues promptly and provide a solution for customers facing similar challenges.