COMPLAINT ON AUTOPAX TRANSLUX/CITY YO CITY - BAD SERVICE

<p>On the 15th of MAy I had purchased a bus ticket in East London for my cousin for the 16th in the morning from Durban station to East London.And so Sunday night I found out that he was not gong to make it ther eon the 16th , and so the time was 23:45 the 15th I had ncalled their call centre but the phone went unansweredthen it was cut and so I called the call centre again to postpone for Tuesday.I spoke to a female consultant there and told her what was happening.She said that he wjust needs to go to Durban station with the ref number and R40 for the penalty fee,I had then requested for a referenc enumber for that call ,she told me ther was none but she will put a note on their system.And so Tuesday morning my sister called me to tell me that they were refusing to let my cousin get a ticket and board the bus and were requesting for a receipt.So I called the call centre again and spoke to Siphiwe, told him what was happening,he said ther ewas no reason why they were not letting him.I asked for their office nymber from him at Durban station so I can call them,I called but the phone went unanswered.I called back the call centre again ,luckily I spoke to the same person ,he took my contact number,said he was going to call them himself and get back to me.he called me back,said they were not answering , gave me the client services number to lodge a complaint on,</p> <p>So I have gone to their office in East London ,Windmill,requesting for my money back as my cousin was refused a ticket to board the bus.The consultant there told me that they dont do refunds ther e,I had to lodge a complaint to client services,so I filled in the form.The consultant there at their East London office even told me ther was no resean why they wouldnt issue him a new ticket.</p> <p>So on Wednesday I contacted client services and Christine JAcobs said I was not liable for a refund.</p>