Communication is key

<p>My husband and I have bought two return tickets for our son and his friend to come visit us for Easter. We booked the tickets online, and I paid via EFT, because the computicket desk at Checkers didn't have the time that they could get on. My husband has phoned me., very upset, because he has heard of the strike taking place tomorrow. At first I was terribly upset, but after doing some research on Facebook, I read that the strike has been organised for some time. Looking at the reasons for the strike, I do agree with it wholeheartedly!!! I mean who doesn't pay a worker 1,5 for Sundays and public holidays??? That's ridiculous! But this also brings me to the question of why there were no notifications on the Translux website or at the ticket desk at Checkers??! Why did the sales lady not mention anything?? It's quite evident that I need a refund for the tickets!! But according to the sales lady, I must go to Park City station for it!?? After I am still awaiting a previous response for a refund, because the woman at Translux who helped us, didn't do her work properly. I've been waiting for 6 months on that refund, must I now wait another 6 for this one??? It is quite clear that there is an enormous communication gap!!! </p> <p> </p> <p>I will need an answer to this disaster asap, seeing as I now need to go and fetch my kids who are 300 kms away, and then take them back Sunday, because people are not doing their work, thus keeping me from mine!! </p>