Cold consultants with bad attitute

I called city to city today, not so long ago to enquire availability to space to tonight's trip, she was very cold she didn't even care to answer or confirm my booking, the was nothing good, her not willing attitude was her best, she sounded as if she was tired and bored to a point were I even asked why is she giving me such bas attitude as if she knows me.im so not impressed at all.im use city to city on a monthly basses and the list was to confirm my booking. We really don't need such bad consultants dealing with client. she really bad in a way that it should be dismissal to admin she have customer service at all and didn't even care. can management do something - that how bad im so angry with the attitude from someone that doesn't even know me.