City to City Poor Services on the 15/07/2019

15/07/2019

Bad attitude , Bad Service, Lies Lies and more Lies , my complaint and my experience with the City to City from Yesterday was the Bad , I booked a bus City To City on the 26/06/2019 _ @9:50 @ Shoprite and there were buses to collect me from Ngcobo I booked it to come back with it I was not informed that buses don't stop in town @ Ngcobo but they still collecting and selling tickets that buses can pickup in town .

When I got to Ngcobo I was informed that buses are not stopping in Ngcobo and I call City to City Offices and they gave me a 100% assurance they will stop.

On 15 in the morning around 8am O before we called and spoke to Tany Goopane she gave an assurance that they will stop and pickup and they have an arrangement in Ngcobo and I awaiting the 13:30 as the Bus arraved Taxi drivers and owners of Engcobo Town told the bus that they know that we don't collect people from this town and I got there

Trying to negotiate my part that I did not know and I don't have money to go to Queenstown and catch the Bus as I am told , begging both City to City Rude Bus driver and more than 5 Taxi bosses , Taxi heard my case and bus was not taking it and said the Rude driver with attitude that they are leaving and they said ok the bus must take my things and just get out of town and then the bust can wait for me out of town . Drivers was not having anything to do with it and closed the bus on me begging and asking for help and left

Immediately inconvenienced someone who was going on the meeting and ask him to help me catch the bus I paid him he rushed his car with no success and while trying to call the bus service and the phone was put down immediately they recognised it was the problem they created and after more than 1hour trying to contact a phone that was not answered final Siduduzo answered answered and tried his best to resolve it but the damage was more and more as on this process was eating my money that don't have and my High Blood was up stranded trying to go to Johannesburg and yes final got the bus but money to I spent was not returned on this mess airtime used was not replaced and inconvenience people are not compensated and so m I I was **** and offered the best service but they did not deliver and let along tried their level best to resolve they **** **** **** and **** and I am not involved the route fight but I was a victim and this can't be just left like that Never

Bus company needs to take action agantly