City to City is the worst bus ever to travel with

Worst bus ever to travel with. August 16 2015 i was travelling from Portelizabeth to Durban, i had a large suitecase with everything i own clothes shoes study books from unisa . Ilost everything. Even when i complkained they were of no assistance, i was told that they are not liable yet i had my sticker with me. Till this day i tell people not to use this bus.