City to city is a *****

Dissapointed bus never came and no consultants pick up when when i call their number.The bus bus was suppose to to arrive at 19h30 at night i stayed there till 10h30 no bus came....I never eeceived a call nor a message indicating bus wont come or where will i get my refund...The route that i was taking was feom Pietermaritzburg to JHb.im dissappointed and i want my refund