City To City

Very terrible service, been waiting for the Bus at Pietermaritzburg since 6pm as the bus was supposed to depart at 7:30pm, no one has communicated with passengers as to why tje bus is late or how long it will take. Since 7:30 pm till now, we are still waiting for the City To City bus, this is totally unacceptable, to make matters worse, the number they included in the confirmation sms does not work. We are now stranded, not knkwing whether the bus is coming or not, it's pathetic.