City to City bus you are a pathetic bus service, unreliable and inhumane!!!!!!!!!!!!

We booked an online ticket on Sunday, 23 June 2024 as my son had to attend to an emergency at home. We were happy to take him to the Warrenton bus stop to catch the bus scheduled to leave at 23h55 which should have arrived at Park Station at 05h15. We arrived there at 23h40 and an Intercity Express bus arrived at 23h55. We called the call centre 3 times from 00h31 but all the calls got dropped. 2 Intercity Express busses arrived and left but the City to City bus was to no avail. The damn bus only arrived at 02h10 and we were compassionate with the bus driver who informed us that the bus checks (done by other people) took longer than usual. My son sent me a video clip of the bus traveling at 60km on the N12 at 02h44. The bus broke down at 02h53 and the driver managed to fix the problem and drove to Christiana where the bus broke down again. The technicians arrived later and fixed the bus. They only left Christiana at 09h21. The bus drove better but not 100% just to break down again in Wolmaranstad. They waited for a second bus from Pretoria which eventually arrived at 13h38. The bus arrived at Park Station at 18h20 - 13h05 minutes later than scheduled. There were people on the bus from Cape Town and their trip lasted over 30 hours.

To date, we have not heard from City to City. Nobody apologized and therefore, I expect a formal apology and a refund for the inconveniences that you have caused. You could've sent another bus when the bus broke down in Christiana. How could you do this to human beings. I saw a little girl on the bus, did she have something to eat? Unfortunately, due to the scheduled traveling times my son didn't take any food for the road. You people are inhumane and lazy!!!!!! Why didn't anyone think of sending us a message to inform that there are problems? I was reluctant to drive back while waiting for the bus in Warrenton because of the emergency at home.

We want an apology and a refund before the end of June 2024.