City to City bus is the worse ever

This is the worst company to ever rely on. Tonight I was supposed to travel to the Eastern Cape and i booked the bus on time only for it not to arrive. In the afternoon I received a call from their consultant confirming my travelling details and time, she indicated to me that they are confirming their passenger list. There’s not even a afterhours contact number. I sat at the bus station from 23:00 to 02:50 waiting for the bus.