IG
Izandri G
1 reviews | Active since Aug 2015
19 Aug 2015, 08:56
Call Centre not available
I wanted to report an unused bus ticket (travel date 14 August 2015) on Saturday, 15 August 2015, but could not reach anyone at the call centre. The phones were just ringing with no-one answering. Eventually on Monday, 17 August 2015 I managed to speak to the call centre and then they told me that the ticket is no longer valid because I did not report it within 48 hours of the ticket not being used. I asked them how can I report it if they don't answer there phones and was then greeted with an attitude of \you did not follow the regulations
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Replies (1)
Translux/City To City's replyOfficial
19 Aug 2015, 11:55Hello I C Griessel,
Good day
On behalf of Autopax, trading as Translux and City-to-City, I wish to express an apology for any inconvenience caused to you as a result of the unfortunate incident.
Please be assured that this is not the type of service we are striving for;
Kindly note:
> As per our condition of carriage when you missed the bus your ticket must be cancelled on our system within 48 hours of departure time.
> If you were not able to do that on time you need to provide us with proof to show that you tried to contact us on time.
> Also note that if you provide us with proof we can only re-book not refund and the ticket will be valid for three months from the original date of travel.
Regards
THANDIWE SHINGANGE
AUTOPAX: CLIENT SERVICES
TEL: 011 - ***
FAX: ***
Good day
On behalf of Autopax, trading as Translux and City-to-City, I wish to express an apology for any inconvenience caused to you as a result of the unfortunate incident.
Please be assured that this is not the type of service we are striving for;
Kindly note:
> As per our condition of carriage when you missed the bus your ticket must be cancelled on our system within 48 hours of departure time.
> If you were not able to do that on time you need to provide us with proof to show that you tried to contact us on time.
> Also note that if you provide us with proof we can only re-book not refund and the ticket will be valid for three months from the original date of travel.
Regards
THANDIWE SHINGANGE
AUTOPAX: CLIENT SERVICES
TEL: 011 - ***
FAX: ***
Translux/City To City's reply19 Aug 2015, 11:55
Official
Hello I C Griessel,
Good day
On behalf of Autopax, trading as Translux and City-to-City, I wish to express an apology for any inconvenience caused to you as a result of the unfortunate incident.
Please be assured that this is not the type of service we are striving for;
Kindly note:
> As per our condition of carriage when you missed the bus your ticket must be cancelled on our system within 48 hours of departure time.
> If you were not able to do that on time you need to provide us with proof to show that you tried to contact us on time.
> Also note that if you provide us with proof we can only re-book not refund and the ticket will be valid for three months from the original date of travel.
Regards
THANDIWE SHINGANGE
AUTOPAX: CLIENT SERVICES
TEL: 011 - ***
FAX: ***
Good day
On behalf of Autopax, trading as Translux and City-to-City, I wish to express an apology for any inconvenience caused to you as a result of the unfortunate incident.
Please be assured that this is not the type of service we are striving for;
Kindly note:
> As per our condition of carriage when you missed the bus your ticket must be cancelled on our system within 48 hours of departure time.
> If you were not able to do that on time you need to provide us with proof to show that you tried to contact us on time.
> Also note that if you provide us with proof we can only re-book not refund and the ticket will be valid for three months from the original date of travel.
Regards
THANDIWE SHINGANGE
AUTOPAX: CLIENT SERVICES
TEL: 011 - ***
FAX: ***