Buss did not pitch, left me stranded

I booked a buss to depart from Noupoort to Johannesburg at 23:45 on 01 January 2015.<br> <br> The buss did not pitch for the pickup.<br> <br> I called \24 hour"call center multiple times between 00:00 & 02:00 but there was no response.<br> <br> I was left stranded at Noupoort Station.<br> <br> Called the \""24 hour\"" call center multiple times again on 02 January 2016 between 07:30 and 09:30"